Reviews

Thousand of happy families

Reviews

Michael Khoury
Michael Khoury
22:34 11 Oct 19
Avoid at all costs, owner doesn't respect his own company contract or Florida law, door to door alarm system sales claimed to have some state of the art system on par with ADT at a lower cost, first run was all random equipment brands I never heard of, needed 3 different apps one for the alarm one for the doorbell and one for a back yard camera, system itself is Honeywell which I've found is notorious for giving false alarms and constantly saying you've exited the geofence (this goes for their smart thermostat as well look up reviews on Amazon) After initially complaining about that the owner came out to reconfigure things the way they should have been from jump using one app, but it still had issues, couldn't access the doorbell camera at all, ultimately tired of technical problems I opted to cancel within the 3 days that Florida provides as a right to cancel as indicated in the contract, only to get an email 10 days later talking about some installation fee and some removal fee neither of which was part of the agreement or contract so it's neither here nor there, and saying if I have any questions to contact Jorge, the owner. Upon contacting the owner he basically told me he wasn't about to lose money due to the installer and those fees weren't in the contract etc. which is irrelevant as all that is relevant is that I was charged under terms of a contract, I cancelled said contract, and I am due a refund of that payment under that contract which states in no uncertain terms that any payments made by me under the contract or sale would be returned within ten business days. I told him ultimately they can honor the contract and refund me or I can sue them, and he told me point blank he would welcome me to sue him. After consulting with one of the many attorneys that I work with every day, he agreed that that would not behoove them, since under Florida law not only could I EASILY win such a suit, having a copy of the contract, signed form, and a reply to my cancellation e-mail, but in addition to the amount in question they would also need to pay for my filing fees, which are significantly higher for small claims filing than the simple fee they are refusing to refund.read more
HIGH DEFINITION WINDOW TINTING
HIGH DEFINITION WINDOW TINTING
13:42 29 Sep 19
Excellent customer service easy to use and very professional installation highly recommend there service.read more
abi furman
abi furman
15:24 18 Sep 19
Amazing Customer service and the best part is that the Sales Associate Geanet Alonso was very Knowledgeable, She explain all the details and pinpoint a few other issues that we needed to be aware. Installation was very easy. highly recommend the company.read more
NELSON ORTIZ
NELSON ORTIZ
23:45 04 Sep 19
Great Service The sales person was very nice. Installation was excellent Highly recommended! Thankfulread more
Breann Aubertin
Breann Aubertin
16:52 14 May 19
Kevin was amazing! Very friendly, personable and honest! Worked with our company to fulfill our needs and understand exactly what we needed! He is very devoted to his clientele in making sure everything is still going well! Jesus who installed our unit was very fast and efficient and made sure we understood how the system worked! Great service!!!read more
Monica Clavijo
Monica Clavijo
20:45 25 Apr 19
My family and I are very pleased with the services provided by Kevin Hall he was great at explaining everything and came rushing to fix a small problem that we had. You can tell he puts a lot of effort at what he does. The technician Jose that came to install the equipment was also very kind and helpful. Definitely recommend this company!read more
SeaWitchUSN
SeaWitchUSN
23:03 08 Apr 19
This is my first home security system and I HAVE to say that Alpha One and Kevin Hall were awesome! Very personable and answered every question I had. The installation was a BREEZE, and operating the system is a snap. I HIGHLY recommend Alpha One, and Kevin in particular, for anyone needing or wanting the extra bit of reassurance that their home is secure.read more
Osvaldo Cortes
Osvaldo Cortes
21:52 28 Mar 19
I wrote the bottom review a couple weeks ago. I was having some issues with my equipment but Kevin Hall did it again. I’m quite pleased with my sales rep kevin Hall. He's always so attentive when I call with my concerns or questions. Regardless of what he was doing previously, he addressed my questions as though he was there just waiting on my call! I love that. He came on his day off to make sure my concerns or issues were fixed. He is a men of his word he will do everything in his power to make sure everything is good with the security system. I highly recommend Kevin Hall excellent person and sale rep. Continue to be attentive to your customers and very soon, you'll be the #1 at your office! I guarantee. Thank you, again for representing my technical needs. First review: I was really impressed with how knowledgeable my Alpha One Security Solutions Representative, Kevin Hall is. Not only did he show me how the security system works, but he also showed me how I could use Alpha One Security Solutions to it's maximum benefit. I would 100% recommend this company for your security needs and if you want a rep that cares more about you rather than making a sale, ask for Kevin Hall... you won’t be disappointed. Veterans friendly company.read more
Rachel Benton
Rachel Benton
01:42 26 Mar 19
Very good experience with selecting what we needed for home security! Kevin Hall was a great help explaining the services and getting everything set up for our installation today. He is easy to talk to and only a phone call away when I have a question. The installer did a good job and explained everything to me. Easy 5 star rating!!!read more
Marsha Riley
Marsha Riley
00:48 24 Mar 19
From the beginning, Kevin possessed exceptional customer service. He was very knowledgeable and he kept in constant communication with me to ensure the arrival of the installers and also the end results. I will not hesitate to recommend him to anyone who's requiring such services. #job#well#done......read more
Ramon Martinez
Ramon Martinez
15:38 19 Mar 19
Highly recommend Alpha One, I can’t say enough good things about their service and professionalism. The sales department provided all the necessary information to make my decision easy. The installer was very professional, clean and knowledgeable of the system. Before he left he made sure that I understood how to use the system and that everything was working properly. Great experience!!read more
Benjamin Scott
Benjamin Scott
02:08 12 Mar 19
This system is top of the line. I have seen other alarm systems and the quality provided by Alpha One with Brinks is far superior. The seller was great at describing the product and the technician was very professional and did an incredible job. I'm very happy with this system.read more
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