Reviews

Thousand of happy families

Reviews

Matt Godfrey
Matt Godfrey
21:00 30 Oct 19
They have great sales reps. Nate was amazing. He took care of all my Questions and concerns.I definitely recommend them. They are not pushy sales reps. They’re all about making the customer happyread more
Michael Khoury
Michael Khoury
22:34 11 Oct 19
Update to this review since I have had some time to think about it, adding one extra star because the owner himself did go the extra mile and tried his hardest to make this system work for me, but still would not recommend because of the hardware itself having numerous technical problems. Had a salesperson Andrew come to my door, claiming to offer a system with all of the same specs that was being offered to me by ADT but willing to go lower on the cost to get my business, I agreed and let them install a system. The initial install left me and my girlfriend baffled, as the doorbell, alarm, and rear camera all ran under different apps that needed to be installed, "geofence" errors galore all day every day even when sitting right next to the alarm itself (renowned issue with Honeywell "smart" tech, look any of it up on Amazon) also had a false alarm from a motion sensor, to which nobody contacted me as my account was not set up with Brinks yet, I told them I wanted to cancel the service due to all the numerous issues, false alarm, and inconsistency with hardware. The owner himself came out and made a herculean effort to try to solve the problems himself, changed out the hardware to all be compatible with one main app well into the evening, all hardware still being all Honeywell brand, but even then still kept having technical problems; rear camera LEDs were so bright it kept attracting insects setting off motion alerts, geofence alerts still kept going off, and best of all my "skybell" doorbell just flat out did not work; had several people come to the door and ring the bell and never got one alert of anyone being there, was unable to connect to the camera at all either just kept saying camera is offline, all in all a supreme technical EPIC fail on Honeywell's part in every single regard (bad motion sensor, bad doorbell integration, camera LEDs which should be IR not bright red, geofencing problems etc.) Got into a squabble with the owner but ultimately I can see where he's coming from; he spent excess money and time of his own to try to make things right but still could not, and it's not HIS fault, honeywell "smart" hardware just plain sucks; I ended up giving ADT a second chance and have been nothing but impressed by their system's simplicity, proper hardware integration, and zero issues with any of it thus far. From my experiences between this company, Honeywell hardware, ADT hardware, and consultation with several friends of mine, I would have to recommend to go with ADT, or if you DO end up going with Brinks then make sure the panel is an IQpanel and if you're going to go with a smart doorbell or rear camera or any of that other stuff Google Nest hardware or Ecobee are apparently the right ways to go, avoid any product with "Skybell" or "Honeywell" on it like the plague! If this company ever fixes their product line to NOT be using Honeywell products then it might be worth getting, but until/unless that happens I would have to recommend a hard pass, as despite their best efforts, no amount of customer service or ownership can overcome just plain bad equipment.read more
HIGH DEFINITION WINDOW TINTING
HIGH DEFINITION WINDOW TINTING
13:42 29 Sep 19
Excellent customer service easy to use and very professional installation highly recommend there service.read more
abi furman
abi furman
15:24 18 Sep 19
Amazing Customer service and the best part is that the Sales Associate Geanet Alonso was very Knowledgeable, She explain all the details and pinpoint a few other issues that we needed to be aware. Installation was very easy. highly recommend the company.read more
NELSON ORTIZ
NELSON ORTIZ
23:45 04 Sep 19
Great Service The sales person was very nice. Installation was excellent Highly recommended! Thankfulread more
Breann Aubertin
Breann Aubertin
16:52 14 May 19
Kevin was amazing! Very friendly, personable and honest! Worked with our company to fulfill our needs and understand exactly what we needed! He is very devoted to his clientele in making sure everything is still going well! Jesus who installed our unit was very fast and efficient and made sure we understood how the system worked! Great service!!!read more
Monica Clavijo
Monica Clavijo
20:45 25 Apr 19
My family and I are very pleased with the services provided by Kevin Hall he was great at explaining everything and came rushing to fix a small problem that we had. You can tell he puts a lot of effort at what he does. The technician Jose that came to install the equipment was also very kind and helpful. Definitely recommend this company!read more
SeaWitchUSN
SeaWitchUSN
23:03 08 Apr 19
This is my first home security system and I HAVE to say that Alpha One and Kevin Hall were awesome! Very personable and answered every question I had. The installation was a BREEZE, and operating the system is a snap. I HIGHLY recommend Alpha One, and Kevin in particular, for anyone needing or wanting the extra bit of reassurance that their home is secure.read more
Osvaldo Cortes
Osvaldo Cortes
21:52 28 Mar 19
I wrote the bottom review a couple weeks ago. I was having some issues with my equipment but Kevin Hall did it again. I’m quite pleased with my sales rep kevin Hall. He's always so attentive when I call with my concerns or questions. Regardless of what he was doing previously, he addressed my questions as though he was there just waiting on my call! I love that. He came on his day off to make sure my concerns or issues were fixed. He is a men of his word he will do everything in his power to make sure everything is good with the security system. I highly recommend Kevin Hall excellent person and sale rep. Continue to be attentive to your customers and very soon, you'll be the #1 at your office! I guarantee. Thank you, again for representing my technical needs. First review: I was really impressed with how knowledgeable my Alpha One Security Solutions Representative, Kevin Hall is. Not only did he show me how the security system works, but he also showed me how I could use Alpha One Security Solutions to it's maximum benefit. I would 100% recommend this company for your security needs and if you want a rep that cares more about you rather than making a sale, ask for Kevin Hall... you won’t be disappointed. Veterans friendly company.read more
Rachel Benton
Rachel Benton
01:42 26 Mar 19
Very good experience with selecting what we needed for home security! Kevin Hall was a great help explaining the services and getting everything set up for our installation today. He is easy to talk to and only a phone call away when I have a question. The installer did a good job and explained everything to me. Easy 5 star rating!!!read more
Marsha Riley
Marsha Riley
00:48 24 Mar 19
From the beginning, Kevin possessed exceptional customer service. He was very knowledgeable and he kept in constant communication with me to ensure the arrival of the installers and also the end results. I will not hesitate to recommend him to anyone who's requiring such services. #job#well#done......read more
Ramon Martinez
Ramon Martinez
15:38 19 Mar 19
Highly recommend Alpha One, I can’t say enough good things about their service and professionalism. The sales department provided all the necessary information to make my decision easy. The installer was very professional, clean and knowledgeable of the system. Before he left he made sure that I understood how to use the system and that everything was working properly. Great experience!!read more
Benjamin Scott
Benjamin Scott
02:08 12 Mar 19
This system is top of the line. I have seen other alarm systems and the quality provided by Alpha One with Brinks is far superior. The seller was great at describing the product and the technician was very professional and did an incredible job. I'm very happy with this system.read more
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